Contact
Oceania Trade Link Pty Ltd
5/62 Bishop St. Kelvin Grove
ph. 07 3356 6066
em. sales@otlink.com.au
Our Terms
In line with broadening Australian laws, and out of an abundance of safety and caution, we require that our delivery partners sight ID when completing deliveries of any order containing knives, whether when delivering to your door or upon collection at your local post office, in order to prove that you’re over 18.
If you’re unable to prove your age, our delivery partner will be unable to release your order, and it will be returned to us. If this does happen, we’ll refund your order, less the cost of the attempted delivery. We can also attempt re-delivery, however you’ll need to pay an additional fee to cover the cost.
Knives affected by this policy include text that specifies that your order will be subject to the above terms, and you’ll need to complete additional confirmation before completing your order. The list of affected knives includes, but is not limited to: Steak knives, including cutlery sets containing steak knives, folding knives and champagne sabres
Shipping is currently to Australia only, and we offer free shipping on all orders above $200. Orders under $200 will incur a $15 delivery fee that is added at checkout.
Your order will be on its way in 1-2 business days, and we’ll update you with a tracking number as soon as it leaves our Brisbane warehouse. We work with a number of delivery partners based on your location, however you can always contact us directly if you have any questions about the delivery of your order. We will always endeavour to get in touch with you if there are any delays or updates with your order. Please get in touch if you have any questions about the status of your order.
If you aren’t happy with your order from French Aesthetic please get in touch with us as soon as possible. Depending on the circumstances, we may be able to arrange a replacement, exchange, or refund. Please make sure to keep the original packaging & product in saleable condition so we can provide the greatest number of options to remedy your concerns.
All Laguiole France & Laguiole Jean Neron products are covered by the warranty guarantees set out by the ACCC, and a number of our products feature a warranty above and beyond your consumer rights. Please check the product description for products that feature an extended warranty, and the ACCC website to see your rights as an Australian consumer.
Laguiole En Aubrac & Perceval cutlery feature a lifetime warranty against manufacturing defects. If you purchased your cutlery in-store from an Australian retailer, please reach out to them and they’ll be able to help. For orders placed online through FrenchAesthetic.au, simply use the contact form above to contact us, and we’ll get back to you as soon as possible.